Delivery
We cooperate with transport companies that have demonstrated their reliability and punctuality. Delivery is carried out in Moscow, St. Petersburg and other cities of Russia, as well as CIS countries.
The cost of delivery depends on the volume and distance of transport and is calculated individually according to the current tariffs of the transport company. Delivery is organized within 10 days after the product is ready for production and is paid before the service is rendered.
If you still have questions — you can contact us by phone +7 (931) 971-00-54, WhatsApp, e-mail sales@fiftyfourms.com or the button "Contact us".
Receiving the product by the customer
Upon receipt of products, it is necessary to check its compliance with the nomenclature and characteristics specified in the delivery note.
The buyer is obliged to check the appearance and completeness of each product, as well as the completeness of the entire order, at the moment of taking delivery.
After the accompanying documents for the products have been signed, no claims to the appearance, mechanical damage, completeness and other defects that can be detected upon receipt of the goods shall be accepted.
Payment
After placing an order, our manager will contact you to clarify the details. Then a contract is concluded and prepayment is made. As all our products are customized, the lead time is up to 3 months. Payment can be made in cash or by invoice.
Personal information (name, address, telephone, e-mail, details) is confidential and not subject to disclosure.
Warranty
The warranty period for FiftyFourms furniture is 12 months, unless otherwise stated in the specification, and comes into effect from the date of delivery of the product to the buyer. We are liable for warranty obligations provided that the customer complies with the “Regulations for the use of furniture and other products”.
For our company, one of the most important areas of work is the quality of products and customer satisfaction with their use. We make maximum efforts to develop infrastructure and provide quality service. Therefore, it is important to us that our customers are informed about the principles and terms of warranty and our company's claims policy.
Refunds
Claims procedure
A claim must be made in accordance with the warranty rules and in the form of a claim form.
Please note that the form must contain the actual contact details: e-mail and telephone number, by which our employees will be able to contact you.
- If any defect, quantitative or qualitative discrepancy is detected, the buyer must record the place, date and circumstances in which it was detected.
- It is necessary to fill in the claim form and send it electronically to the e-mail: sales@fiftyfourms.com.
- The letter must be accompanied by photos and, if necessary, video materials confirming the discrepancy described in the claim. The photos must be of sufficient resolution and quality to enable an adequate assessment of the situation;
In most cases, the provision of media materials helps to speed up the claims review process.
Requirements for products subject to return
- If it is necessary to remove the product or its parts for repair or quality control, the buyer must ensure unhindered access to it by the company's employees at a previously agreed time.
- The goods must not have any damage or defects not specified in the claim, and the delivery package must be preserved.
- The products must not contain traces of unauthorized intervention or independent design changes.
The period of consideration of the claim begins to be calculated from the moment of receipt of the application by the seller and is calculated in working days. The refund is made within 3 working days from the date of receipt of the returned product to the warehouse.